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Privacy Policy

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so, or you authorize us to do so.

Information Collection and Use:
Our site's registration form requires users to give us contact information. The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process. You can always opt out of this at any time.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact and financial information. The customer's contact information is used to get in touch with the visitor when necessary, such as a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to website visitors to verify the user's identity and for use as account numbers in our record system.

Security:
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, that information is protected both online and offline. When the user enters sensitive information into a registration or order form, that information is encrypted and protected.

If you have any questions about the security of our website, please send an email to info@petnaturals.com or contact us through our Contact Us page.


FoodScience Corporation
Pet Naturals of Vermont
45-Day Satisfaction Guarantee

At FoodScience Corporation (“FoodScience”), we proudly stand behind our products and quality controls. If for any reason you or your pet are not satisfied with a PetNaturals of Vermont product you purchased from one of our authorized sellers, you may either request a refund or a replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.

How To Claim The Guarantee
To submit a Guarantee request, please call one of our experts at (888) 340-1995 and have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail or email us a picture of your product, a proof of purchase, and your Guarantee approval number to:

FoodScience Corporation
ATTN: Shayna St. Amand
929 Harvest Lane
Williston, Vermont, 05495
Email: ssamand@foodsciencecorp.com

You must submit your Guarantee request within 45 days of the date of purchase.

Guarantee Guidelines
FoodScience reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the PetNaturals of Vermont 45-Day Satisfaction Guarantee.

If you have any questions regarding whether a seller is an authorized PetNaturals of Vermont seller, please contact us at through our online contact form or call us at (888) 340-1995. You can also visit our Where to Buy page for a list of our authorized national and pet specialty retailers. If you are shopping on Amazon, please note that the only authorized Amazon marketplace sellers are “Amazon.com” and “FoodScience Corp.” FoodScience has not authorized any other online marketplace sellers on Amazon or on other online marketplaces.